Housing and Shelter Advocate
Job Description

Position Classification: full-time, hourly, non-exempt

Reports to: Associate Director of Advocacy South and Family Based Programs

The Housing and Shelter Advocate is responsible for providing a safe, supportive, caring environment to
survivors of domestic and sexual violence, where options are outlined and the choices are made by the clients. The Housing and Shelter Advocate is charged with oversight of housing and support services to residents in Umbrella’s emergency shelter, Horizon House as well as providing support related to legal matters, economic empowerment, and any other support needed and identified by Umbrella clients.


Specific Duties:
1) Direct Service to survivors of domestic and sexual violence

     a) Provide advocacy and support to all eligible service-users of the Advocacy Program, to include safety
planning, systems advocacy, and service coordination designed around safety and self-determination.
          (1) Provide direct service coverage as needed
          (2) Participate in additional direct service activities (support groups, client trainings, special events,
               etc.) as needed
          (3) Maintain confidential client files and other records, and ensure accurate reporting
          (4) Maintain adequate client resources, including court packets, sexual violence folders, etc.
    b) Provide enhanced housing-related advocacy services to housing program participants, including:
          (1) Attend appeals hearings for public housing application denials
          (2) Assist program participants in obtaining supplies they need to establish their new residence,
               including furniture, household goods, utility connections, etc.
          (3) Orient new residents
          (4) Transition residents out of the facility compassionately, regardless of the reason for their
               departure, and offer follow-up services when appropriate.
          (5) Research, plan and implement on-site support services, including support groups, independent
               living skills workshops, and programming for children and youth drawing on collaborative
               relationships with other Umbrella staff and external community agencies/programs.
          (6) Work with residents to develop and maintain a process/structure for conflict resolution and
2) Horizon House Oversight
    Manage all aspects of the emergency and transitional housing program, including (but not limited to):
    a) Develop policies in conjunction with Advocacy Program staff and ED to govern program activities,
        prioritizing safety, confidentiality and empowerment philosophy.
     b) Analyze program evaluations and set goals for improving the program’s response to survivors and               their children.
     c) Ensure the program operates within all legal and funder requirements.
     d) Interface with the property manager, neighbors, etc. as needed to resolve issues with the facility.
     e) Recruit, hire, train and supervise shelter staff and volunteers, if applicable.
      f) Manage inventories of household supplies, and assist in locating donors for these items.
     g) Represent Horizon House program in local, regional, and statewide coalitions, networks and
         interdisciplinary teams working on homelessness or other relevant issues.
3) General
    a) Complete all required grant reports and data entry accurately and on time.
    b) Perform any appropriate activities as requested by the Associate Director.
    c) Attend and participate in program and staff meetings on a regular basis, and board or other
       organizational meetings as requested.
   d) Support and mentor volunteer advocates.



  • A strong and demonstrable knowledge of the root causes of domestic and sexual violence.

  • Minimum of 2 years’ experience working in the field of domestic/sexual violence, housing, criminal justice, or closely related work.


Required Qualifications:

  • Commitment to Umbrella’s mission and values. A passion for the cultivation of strong communities and to supporting the empowerment, safety and self-determination of women, children and families.

  • Excellent communication and organizational skills.

  • Ability to work within an interdependent, yet self-directed team. Comfortable making decisions and

       solving problems independently, creatively and effectively.

  • A strong sense of appropriate boundaries and reliability.

  • Integrity, compassion, sense of humor and fun, attention to detail, and self-awareness.

  • Bachelor’s Degree or equivalent experience required.


Interested applicants should send a cover letter and resume to amanda@umbrellanek.org by June
14, 2019. No phone calls please.
Umbrella provides equal employment opportunities to all employees and applicants
for employment without regard to race, color, religion, sex, national origin, age, disability or

1216 Railroad Street, Suite C, St Johnsbury, VT 05819 
(802) 748-1992 | Fax (802) 748-1405

©2018 by Umbrella Inc.